"Punish Inaction"

I've become a major fan of Dev Patnaik's book Wired to Care: How Companies Prosper When They Create Widespread Empathy I'm looking forward to interviewing Dev tomorrow for an upcoming People and Projects Podcast episode.

Don't wait for the interview--get the book now and start reading.

While prepping for the interview I came across what I expect to be my favorite quote for this entire month, from a recent article Dev wrote for BusinessWeek.

The quote is credited to Stanford University engineering professor Jim Adams who said, "Good companies reward success, punish failure, and ignore inaction. Great companies reward success and failure and punish inaction."

This hits on a common theme in both my interview with Michael Roberto about his book Know What You Don't Know: How Great Leaders Prevent Problems Before They Happen and in my discussion with Ralph Heath, author of Celebrating Failure: The Power of Taking Risks, Making Mistakes and Thinking Big: we too often seek first to punish failure instead of learn from it.

Yet the even greater wisdom of the quote has to do with how we deal with inaction. You be the judge. How have you seen inaction most often handled?

Tolerated? Expected? Ignored? Seriously. How many times have you said, "I thought of that years ago!" as someone makes money off an idea you had in the shower but went down the drain because you didn't take action.

"Punish inaction."

Do you want to excel at delivering projects and leading teams? Take those strong words to heart today. And don't just consider the inaction of those on your teams and the stakeholders you work with.

You and I both need to look in the mirror to consider the inaction that has been holding us back.

Do you want to make big things happen this year? Reward success. Enthusiastically learn from mistakes. And develop a disdain for inaction.

P.S. Have you still not taken action on getting a copy of Dev's book? :)

Labels: accountability, Books I Love, executives, innovation, learning, managing stakeholders, mistakes, podcast, project management, teambuilding, teams

posted by Andy at 1:52 PM  

Distraction Turns To Tragedy

Motorcyclist Fatally Struck by Car; Cops Say Other Driver Painting Nails

That was the headline in our local paper Sunday morning after a tragic accident the day before. The outrage continues to pour in, especially when it appears the nail-painting driver will only be charged with "failure to reduce speed to avoid an accident."

My guess is there will be additional fines and litigation against the offending driver. Yet I suppose the most painful sentence for her will be living with the result of her lack of attention. One comment on a discussion board mentioned the driver is a nurse: someone who helps save lives. In a split second, for no good reason, she ended one.

The discussion boards on local news sites are filled with "lock her up for life!" sort of judgments. My first reaction to the tragedy was similar: "What a loser! Painting her nails?"

And yet I couldn't help but be reminded of one of Jesus' comments about someone who had obviously made a mistake as well: "If any one of you is without sin, let him be the first to throw a stone at her."

How often will I text someone (while I'm driving) that I'm running a couple minutes late? Or scroll through a list of names to make a call? Or twirl the selector on my iPod to find the podcast I want to listen to? Or eat? Or review some notes before a meeting? Or shave?

Or [fill in the blank]? The answer: too often.

I've posted about attention and distraction a number of times and discussed it on my podcast with the author of The Myth of Multitasking. We are a culture of distracted multitaskers. The data clearly indicate it's not just the phone or iPod or nail polishing that impairs our driving. Reaching across the car to grab a bottle of water can make the difference between stopping now or a half-second too late.

I understand that many of us fancy ourselves as great multitaskers, and certainly some seem better than others. But brain science increasingly makes it clear that we are fooling ourselves: "To put it bluntly, research shows that we can't multitask. We are biologically incapable of processing attention-rich inputs simultaneously," says Dr. John Medina, author of Brain Rules. He goes on:

"Cell-phone talkers are a half-second slower to hit the brakes in emergencies, slower to return to normal speed after an emergency, and more wild in their 'following distance' behind the vehicle in front of them. In a half-second, a driver going 70 mph travels 51 feet. Given that 80% of crashes happen within three seconds of some kind of driver distraction, increasing your amount of task-switching increases your risk of an accident. More than 50% of the visual cues spotted by attentive drivers are missed by cell-phone talkers. Not surprisingly, they get in more wrecks than anyone except very drunk drivers."

This isn't just an issue on the road. People are distracted by e-mail in meetings. Managers try to draft something on their computer while having a one-on-one with a staff member. Noises from a cubicle next door make it difficult to focus on your work. Thankfully the results are not typically as tragic as someone dying, but there is a toll nonetheless.

Our local paper's editorial board had a good response this morning: "Don't _____ and Drive"

That's good advice for the road. And it can be a good reminder for us all to manage our distractions more aggressively as we go through our day today.

P.S. As I was finishing this post up this morning, my 12-year old son wanted to talk. I found myself bouncing between the conversation and this post. How ironic. I had to turn away from the keyboard and focus on him. Otherwise the likelihood of him feeling I wasn't listening (and a typo showing up in this post) would have dramatically risen. Here's to less distractions in your day today!

Labels: denial, mistakes, multitasking, podcast, reality, time management

posted by Andy at 7:41 AM  

Killer Whale Sized Opportunities to Teach and Learn

What can you learn from "the new guy?"

I've been enjoying Andy Jordan's blog on the People Side of Project Management. In a recent posting he talks about interacting with "the new guy" and how we can not only help them as mentors but that we can also learn from them in the process.

In Amy Sutherland's book What Shamu Taught Me About Life, Love, and Marriage she relates that killer whale trainers remember that "every interaction is training." (click here for a post I made about this book). Every time trainers interact with Shamu they are teaching, whether they realize it or not. Both Shamu and the trainers are learning about what is expected, how to treat each other, consequences for actions, etc.

I'm convinced that I miss killer whale-sized opportunities to learn each day because I'm not sufficiently paying attention. But when I do, those lessons can be more valuable than an expensive weeklong workshop.

I remember when I finally got that the dirty little secret of business is that it's all done on relationships. Previously I wanted to believe that the smartest one wins. Or that the best argument wins. Or that filling out the "right" paperwork and following the "right" process was the secret to successfully delivering projects.

But through the gift of a couple great mentors who modeled the secret of building relationships, I've been able to navigate situations that would have left me as Shamu Chow years before!

Our interactions with the new guy (and the old guys!) are modeling how to look at the world of projects and business and people in a potentially different way. May we all be forces for good as we teach (and have our eyes and minds wide open as we observe).

Want to become a more effective leader? Join our Leadership Fast Track Program to accelerate your ability to lead with confidence, take focused action, and achieve the results you desire.

Labels: leadership, learning, listening, managing up, mistakes, project management, project sponsors, teambuilding

posted by Andy at 1:46 PM  

Career Advice from the Top

Part of our leadership development approach is to give participants an opportunity to interact with top level executives. We have found enormous value in getting aspiring leaders face-to-face with people who are sitting in the chair and to learn from their successes and mistakes.

A recent CIO Magazine article shares some career lessons from top IT executives. Regardless of whether or not you are in IT, each of the brief entries provide insights that can be helpful to your career development.

Is it possible we get too comfortable? Or perhaps think we must have our entire career mapped out like a project plan? Is it a good career move to take the hit for a failed project? How important is it to actually be interested--even in love--with what you do? The article shares insights on these topics and more.

Interested in taking your career to the next level? Our Leadership Fast Track Program can be an important next step to prepare you! Click here for details.

Labels: accountability, executives, Information Technology, leadership, managing up, mistakes

posted by Andy at 7:54 AM  

Leadership Lessons from Howard Tullman

Crain's Chicago Business recently posted a short video from Howard Tullman that I recommend you take the time to watch. I appreciate the clarity in which he communicates the essence of what it means to lead. Though his lessons are tuned for entrepreneurs, they can easily apply to anyone who leads, whether a team, a department, or an entire company.

Key lessons to highlight include:

• Mistakes are inevitable. Admit, fix, and forget them. One of the great frustrations as an executive coach is to work with someone that tries to be so perfect that they won't make a mistake. Clearly that's impossible. We regularly work with our kids on this: when you make a mistake, admit it. Fix it. Then get past it. Learn from them, for sure, but you can't obsess over them or you will not lead.
• It's about winning, not being right. In our e-learning workshop "Beyond the Rock and the Hard Place: How to Deal with Conflict More Effectively", we talk about the difference between positions and interests. Too often people get wrapped up into their positions, having to be "right." I like how Tullman states "It's about winning, not being right."
• Tell a simple story: who are we, where are we going, and why. I find many aspiring leaders who are "how" people: they want to cut to the To-Do's and tasks right away, without first figuring out the "what". In our customized leadership workshops we coach leaders to first answer "Where?", "Why?" and "What?". Once leaders answer those questions, then you can get to the "How?", "Who?" and "When?". Click here for more information about how our customized leadership workshops can help your organization develop leaders.
• Keep raising the bar. Keep getting better. Celebrate successes but don't get complacent.
• Don't wait until it's perfect. Start with what you have.
• Look for people who want to build a career, not just a job. Presenteeism (employees who are at the worksite regularly, but for a variety of reasons, are not producing as they should) reportedly accounts for 80% of lost productivity. One of my biggest staffing fears is not those who leave, but those who have left but are still with us.
• Surround yourself with people who are different from you. It took me too many years to figure this one out. Now I cherish the principle, which helps me from driving over a cliff in business.
• Having to fire people comes with the job. It can be done respectfully, but if your desire is to be popular, it will get in your way.
• Part of a leader's job is to be an absorber of uncertainty and anxiety. Things can be ambiguous, but as a leader, we must continue telling the story, keeping people focused on the vision and direction. If we are freaking out when things get tough, it will simply spread the anxiety and be a distraction. In my book Navigating the Winds of Change: Staying on Course in Business & in Life I talk about the concept of keeping your eyes on the horizon when the wind and waves are raging. It's not only good advice for sailors: it works for leaders as well.

I commend Mr. Tullman's video for your viewing pleasure and personal development.

Labels: anxiety, Beyond the Rock and the Hard Place, conflict, crisis, executives, leadership, managing change, mistakes, recommended sites, strategy, teams, uncertainty

posted by Andy at 2:34 PM