Conflict
Management
  I
learned new techniques for dealing with conflict.
Great investment of
time!
Becky, Boeing
 One stakeholder says Zig. The other says Zag. No compromise in sight, but the project deadline looms closer on the horizon. The rock
and the hard place—welcome to the world of managing people and projects! If it wasn’t for people, our jobs would be much easier,
or so it seems at times!
Conflict is an inevitable issue when people are involved. We don’t have to like it but our ability to successfully deliver projects can depend
on how we navigate conflict.
We invite you to bring this learning in-house as either a keynote for a
company meeting or as a workshop for training your teams. Your
employees will discuss real world project conflict, including “conflict handling modes” that can help us
get beyond the typical ways we may naturally approach conflict situations.
Course
Objectives
By the end of this session, the participant will be able to:
- Describe more accurately what conflict is
- Name the five conflict handling modes
- Describe situations where each conflict handling mode applies
- Identify skills that are important to develop to effectively use
each conflict handling mode
- Plan how to negotiate a conflict situation using the "DISARM"
process
- Identify the difference between positional and personal power,
and how they relate to managing conflict
- Describe pitfalls that can occur during conflict situations, and
strategies to deal with them
- Explain what collateral conflict is and how to deal with it
- Qualify for additional contact hours for project managers
pursuing their Project Management Institute (PMI®) Project Management Professional (PMP®)
certification or continuing education.
"PMI and PMP" are trademarks, service marks or certification
marks of the Project Management Institute, Inc., which is registered in the
United States and other nations.
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